(Madison Only) Requesting a Symantec Token

This document summarizes the process by which populations at UW-Madison that continue to require UW Digital ID Symantec tokens (smart phone or fob) can get identity proofed and credentialed.

At present the populations within UW-Madison that still require a Symantec token are:
- Student Employees
- Cybersecurity VPN users
- HRS VPN users


  1. Log into the UW Digital ID application at http://uwdigitalid.wisconsin.edu/

  2. Click Request from the left hand menu



  3. Select the Identity Proofing option



  4. Verify our email address



  5. Visit an LRA with your campus photo ID and a state ID, drivers license, military ID, or passport to verify your identity



  6. Indicate that you are in a population that still requires a Symantec token and either request a fob or install the smart phone "Symantec VIP" application.

  7. The LRA will log the serial number and relay it to the UW Digital ID team at uwdigitalid@doit.wisc.edu.

  8. The UW Digital ID team will provision the Symantec credential and notify you when it is ready for use.


Keywords:token transition   Doc ID:90661
Owner:Marc T.Group:UW Digital ID
Created:2019-03-27 10:19 CSTUpdated:2019-03-27 10:39 CST
Sites:UW Digital ID
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