Blackboard Collaborate Original: Error uploading PowerPoint and PDF files

Collaborate Original users unable to upload PowerPoint or PDF files in Collaborate Classic on macOS High Sierra (OSX 10.13).

Users of a computer using macOS High Sierra (version 10.13) will receive the error message Failure calling PPT to process (or a similar message) when attempting to upload a PowerPoint or PDF file into a Collaborate Original session. The workaround is to export the source file as JPEG images and upload them into the session.

Keywords:issue conversion errors ppt pptx failure failing can't bbc classic sessions message mac osx   Doc ID:90944
Owner:Learn@UW Madison .Group:Learn@UW-Madison
Created:2019-04-10 12:18 CDTUpdated:2020-06-29 11:02 CDT
Sites:Academic Technology Pilots, DoIT Help Desk, Learn@UW-Madison, My UW-Madison Portal, MyUW System Portal
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