WiscIT - Update a Business Object (One-Step Configuration)

This document explains how to configure the Update a Business Object step in the WiscIT One-Step Editor
Image of the Update a Business Object Step in the Cherwell Editor

The "Update a Business Object" step will modify the fields of the business object that is within your current scope. For example, if the one-step was run on an incident, it would modify the fields of that incident unless the scope was changed at some point in the one-step.

When used in conjunction with logical steps (e.g. Decide Between Cases), it can be a powerful tool to update an object conditionally.

Configuring the Step

  1. Add the step by dragging it into the one-step editor.
  2. In the "General" tab, give the step a descriptive name, and then select if you would like to have the incident reloaded before running, and saved after running. Please note that if a required value is cleared and the incident is then saved, that you may be thrown an error message during operation of the one-step.
  3. Go to the "Fields" tab.
  4. Example of the General Tab in the Cherwell Editor
  5. Modify any of the fields on the business object that you would like. Please see WiscIT - Modifying Fields (One-Step Configuration) for more information on using the field editor.
  6. Example of the Fields Tab in the Cherwell Editor

Keywordsonestep one step change incident create make modify cherwell   Doc ID91850
OwnerWill C.GroupWiscIT
Created2019-05-20 11:29:59Updated2023-07-19 14:21:39
SitesDoIT Help Desk, WiscIT - Wisconsin IT Service Manager
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