Doodle - Error connecting Doodle account

Issue: Individuals who try to integrate their UW-Madison Office 365 calendar after signing into their UW-Madison Doodle account may see the following error message, "Error Connecting Doodle Account - There was an error connecting your Doodle account".

doodleerror.png

Reason: Doodle was not authorized to access your UW-Madison Office 365 calendar when creating a UW-Madison Doodle account.

Resolution: Follow the instructions below to resolve this error.


Instructions

  1. Log into https://uwmadison.doodle.com/

  2. Click on your name and select Account Settings from the drop-down menu

  3. While on the Account page, scroll down and click on Delete Doodle account

  4. Click on the reset password link

  5. Check your Inbox for an email from Doodle with a link to reset your password, then reset your password

  6. After resetting your password, return back to your Account page, scroll down and click on Delete Doodle account again

  7. Enter the password you just created to delete your original Doodle account

  8. Open a private browser session and log back into https://uwmadison.doodle.com/ by selecting the Microsoft account option

  9. Done

After performing the steps above, your Office 365 calendar should automatically integrate with your UW-Madison Doodle account.

Support

If you continue to have issues with your UW-Madison Doodle account, please contact the DoIT Help Desk for further support.




Keywords:doodle error connecting calendar integration scheduling assistant   Doc ID:93183
Owner:Christina G.Group:DoIT Help Desk
Created:2019-07-16 17:56 CDTUpdated:2019-07-16 18:00 CDT
Sites:DoIT Help Desk, Google Apps, Office 365
Feedback:  0   0