DoIT Shared Tools - JIRA - Add Users via JIRA User Group

As an Administrator, you can choose a more granular security model by asking DoIT JIRA Admins to create one/multiple user groups that can grant different levels of access within the JIRA instance. This is ideal when you need to compartmentalize and track users from different parts of the University and/or varied functionalities in your project. This document will give you instructions on how to assign permissions by adding users to groups.

Note: Only JIRA Super Admins can add/update/delete a JIRA User Group, making this user method highly discouraged.

Please consider DoIT Shared Tools - JIRA - Add Users to Project via Roles for individual users.

What is a JIRA User Group?

A JIRA User Group is a convenient way to manage a collection of users. You can use these Groups throughout your project to:

  • Grant project-specific access
  • Receive email notifications
  • Access issue filters and dashboards
  • Reference workflow conditions
  • Integrate with project roles

How to Create a JIRA User Group

If you are a JIRA Project Lead or Administrator, you won't be able to create, delete, or edit groups or group membership from within JIRA, and automatic group membership will not apply. However, you'll still be able to assign User Groups to project roles. For details on alternative options for adding users, please see the note above.

To have a JIRA group created, email help@doit.wisc.edu. Please provide:

  1. Name of your Jira Project and Project Key (Example: Project Name=UW KnowledgeBase Project Key - UWKB)
  2. Provide a name for your new JIRA User Group
  3. Provide the NetID(s) of the users you want to added to this list

If a user is brand new to JIRA, please have that person complete JIRA Self-Enrollment. After you have confirmed that the steps have been completed by the brand new user, THEN contact the Jira Super Admins via  help@doit.wisc.edu with the items one through three above.

Update/ Edit JIRA User Groups

To have a JIRA group updated/edited, email help@doit.wisc.edu. Please provide:

  1. Name of your Jira Project and Project Key (Example: Project Name=UW KnowledgeBase Project Key - UWKB)
  2. Provide the NetID(s) of the users you want to added/deleted from this list

If a user is brand new to JIRA, have that person complete JIRA Self-Enrollment. After you have confirmed that the steps have been completed by the brand new user, THEN contact the Jira Super Admins via  help@doit.wisc.edu with the items one and two above.


JIRA Project Administrator May Assign JIRA User Groups to Roles

After JIRA Admins create and populate a JIRA user group, the Project Administrator(s) may assign the groups to the Roles of their choosing. Follow the steps in DoIT Shared Tools - JIRA - Add Users to Project via Roles. The image below shows the mum-administrator user group is assigned to two roles, Project Administrator and Tempo Project Manager.

To remove a user group form a role, uncheck the role box. Your update will automatically be saved.


jiral roles

To remove a group, click on the Remove link in the far right corner. In the image above, see the red box on the right.

See Also:




Keywords:Project super admin groups collection permission permissions access grant different departments   Doc ID:9358
Owner:Teresa A.Group:Shared Tools
Created:2009-03-18 19:00 CDTUpdated:2022-08-24 16:22 CDT
Sites:DoIT Help Desk, DoIT Staff, Shared Tools
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