Blackboard Collaborate Ultra - Known Issue - Error: A04

When copying a Blackboard Collaborate Ultra session link into a browser, a "Failure: A04" error code is shown.

Examples of this error -and their workaround - include:
  • This session hasn't started yet.

    TheSessionHasntStartedYet.png

    Resolution/Workaround:
    1. Go to the session settings and change the date
    2. Create a new session
    3. Wait for session to begin
  • Sorry! Guest access is not allowed at this time.

    GuestAccessNotAllowed.png

    Resolution/Workaround: User will need to contact the moderator as guest access has been disabled for the session.
  • Uh-oh! There was a problem joining the session.

    ProblemJoiningSession.png

    Resolution/Workaround:
    1. Please check your internet connection and refresh the browser
    2. Please try to join the session on a different browser
    3. If these two options do not work, please contact to your moderator for a new link



Keywords:bbc problems accessing sessions starting allows errors   Doc ID:94080
Owner:Rhianna C.Group:Blackboard Collaborate
Created:2019-08-26 13:36 CSTUpdated:2019-08-28 09:59 CST
Sites:Blackboard Collaborate, DoIT Help Desk, Learn@UW Utility, Learn@UW-Madison
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