Webex Meetings: New User Experience- Join/Start Meeting Audio Video Selection

As users around the globe are moving to remote workplaces, local network and telephony infrastructures are seeing increased traffic load. While Webex is continually increasing capacity, they are also working with their telephony vendors to ensure they have adequate capacity to support this increased volume traffic. However, in some situations, local service providers are experiencing issues with the high demand experienced due to increased remote users. Where possible, users may be encouraged to use "Use Computer for Audio" (VoIP) to help alleviate this issue.

The Webex Global Service Status provides updates to service issues. Please note all UW-Madison users must contact the DoIT Help Desk for assistance. Users contacting Cisco directly will be redirected to the DoIT Help Desk.

New user experience when joining or starting a Webex Meeting. Here is what the new interface looks like on how to set your audio and video for the meeting.

When joining or starting a Webex Meeting you will be asked before entering the meeting to select your audio and video camera. If you have been using Webex Meeting prior to January 2020, this window looks different and is more user friendly than the previous version.

new audio video selection window

Click on Use computer for audio

New audio video selection window

And select the correct audio and video from the options -dropdown menu. You can also test the speaker, if you hear the sound you have the correct speaker.

Adjust both volume levels for speaker and microphone.

adjust volume levels

You can also connect to a Cisco video endpoint (Cisco Roomkit, Webex Share, Cisco DX80, etc) to start or join your Webex meetings. This can be done by clicking the "Use video system" and searching for the name of the video endpoint in the room. The name of the endpoint can be located in the top left corner of the tv screen you are wanting to connect to.

This is a Cisco product- for more information see https://cisco.com/go/webex

Keywords:With the new Webex Meeting update January 2020, the window after starting or joining a meeting has been simplified. Here is what it will look like and what you need to know.   Doc ID:97110
Owner:KATHLEEN K.Group:Cisco Webex
Created:2020-01-14 21:19 CDTUpdated:2020-03-17 15:35 CDT
Sites:Cisco Webex, DoIT Help Desk
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