Kaltura - Known Issue - MediaSpace "Add New" menu options change based on browser width

This document describes how the "Add New" menu option in Kaltura MediaSpace changes based on the user's screen width.

    In an effort to provide menu options appropriate to the platform the user is on Kaltura changes the options available to users in the "Add New" drop-down menu based on the user's browser width. This can sometimes cause confusion because there are use cases where a user may not have their browser at full width and thus not see all the menu options they may expect.

    Affects

    This affects all users and browsers. Users with their browser set to a width of greater than 1321 pixels will see:
    A screenshot showing the Kaltura MediaSpace "Add New" drop-down menu options visible when the user's browser has a width greater than 1321 pixels. There are options for "Media Upload", "Webcam Recording", "YouTube", "Kaltura Capture", and "Video Quiz."

    Users with their browsers set to a width between 1127 and 1321 pixels will see:
    A screenshot showing the Kaltura MediaSpace "Add New" drop-down menu options visible when the user's browser has a width greater than 1321 pixels. There are options for "Media Upload", "YouTube", and "Video Quiz."

    Users with their browsers set to width less than 1127 pixels will see:
    A screenshot showing the Kaltura MediaSpace "Add New" drop-down menu options visible when the user's browser has a width less than 1127 pixels. There are options for "Media Upload", and "YouTube".

    Status

    This issue is present as of 1/16/2020. Kaltura is aware of the issue and has described it as intended behavior. Their assumption is users with browsers of smaller widths will be on devices that can't use some of the features not present.

    Workaround

    Users using Chrome or Firefox on the Windows or macOS should make sure their browsers are at your full screen width to see all Add New menu options in Kaltura MediaSpace.




    Keywords:Learn@UW, kaltura, mediaspace, menu, add, new, different, change, missing   Doc ID:97151
    Owner:Learn@UW Madison .Group:Learn@UW-Madison
    Created:2020-01-16 08:36 CSTUpdated:2020-01-16 08:51 CST
    Sites:DoIT Help Desk, Learn@UW-Madison
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