Contacting the SE Linux Team
Standard Requests
The SE Linux Team is staffed during standard University business hours, Monday - Friday 7:45am - 4:30pm.
To contact the SE Linux Team with a standard support request, email linux@doit.wisc.edu.
Standard requests will be acknowledged within one business day,
Expedited Requests
If a standard request needs an expedited turnaround, customers should email linux@doit.wisc.edu and copy the SE Linux Team lead, bruce.labuda@wisc.edu, and SE manager, steve.tanner@wisc.edu.
Incident Response
If a customer is experiencing a incident with outage and needs an immediate response, they should contact DoIT's Systems and Network Control Center (SNCC). The SNCC is staffed 24x7 and is able to engage technologists during business-hours and also after-hours.
Contacting Systems and Network Control Center (SNCC) 24x7 staff
Call either 608-263-2648 or 608-263-4188. Both numbers will take you to the same menu, with the following options:
- Press 1 - UW-Madison Campus Network support
- Press 2 - UW-Sysnet, BoreasNet, Northern Tier Network Support
- Press 3 - Systems and Service Support (such as Office365, MyUW, Learn@UW, CCI)
The SE Linux Team has on-call support for responding 24x7 to incidents with outages. On-call support is limited to incident response and does not guarantee incident resolution, only incident response.
After-hours support
The SE Linux Team is staffed during standard University business hours, Monday - Friday 7:45am - 4:30pm. To schedule work outside of these hours, email linux@doit.wisc.edu and copy the SE Linux Team lead, Bruce LaBuda, and SE manager, Steve Tanner.
While the SE Linux Team has on-call support for responding 24x7 to incidents with outages, on-call support is not designed for other types of after-hours work.
References
- DoIT Operational Framework - Section 4.0 - Incident Management
- Contacting Systems and Network Control Center (SNCC) 24x7 staff
- DoIT Outages Page
- SE Knowledge Base
Standard Requests
The SE Linux Team is staffed during standard University business hours, Monday - Friday 7:45am - 4:30pm.
To contact the SE Linux Team with a standard support request, email linux@doit.wisc.edu.
Standard requests will be acknowledged within one business day,
Expedited Requests
If a standard request needs an expedited turnaround, customers should email linux@doit.wisc.edu and copy the SE Linux Team lead, bruce.labuda@wisc.edu, and SE manager, steve.tanner@wisc.edu.
Incident Response
If a customer is experiencing a incident with outage and needs an immediate response, they should contact DoIT's Systems and Network Control Center (SNCC). The SNCC is staffed 24x7 and is able to engage technologists during business-hours and also after-hours.
Contacting Systems and Network Control Center (SNCC) 24x7 staff
Call either 608-263-2648 or 608-263-4188. Both numbers will take you to the same menu, with the following options:
- Press 1 - UW-Madison Campus Network support
- Press 2 - UW-Sysnet, BoreasNet, Northern Tier Network Support
- Press 3 - Systems and Service Support (such as Office365, MyUW, Learn@UW, CCI)
The SE Linux Team has on-call support for responding 24x7 to incidents with outages. On-call support is limited to incident response and does not guarantee incident resolution, only incident response.
After-hours support
The SE Linux Team is staffed during standard University business hours, Monday - Friday 7:45am - 4:30pm. To schedule work outside of these hours, email linux@doit.wisc.edu and copy the SE Linux Team lead, Bruce LaBuda, and SE manager, Steve Tanner.
While the SE Linux Team has on-call support for responding 24x7 to incidents with outages, on-call support is not designed for other types of after-hours work.
References
- DoIT Operational Framework - Section 4.0 - Incident Management
- Contacting Systems and Network Control Center (SNCC) 24x7 staff
- DoIT Outages Page
- SE Knowledge Base