Hardware - Supported PC Laptop/Desktop and Printers

Computers purchased by Extension staff for business purposes must meet Divisional requirements for standardized hardware. These requirements are based on UW Madison's Departmental Support supported computer models. If an employee purchases a computer that does not meet Divisional requirements it will not be supported and there may be loss of access to Extension and UW-Madison resources.

Please initiate all hardware requests by filling out the following form: https://forms.gle/SBPVqdw7yHCMSMFn8

Requests for new computers and equipment are reviewed on a twice-weekly basis. Once these have been reviewed and confirmed, they are passed along to DoIT Departmental Support. Once that request is submitted to DoIT, the actual process of setting up the computer begins. This is on average a 2-week process for hires on campus, and a bit longer for those who are off-campus. Having the NetID for the person who will be using the requested computer is a critical part of the setup process, especially for off-campus users. 


The following questions are critical to the request process:

Is this person located on the UW Madison campus, or are they located off Campus?
Is the person county-based? If so, does the county provide them with their primary IT support?
Is this position a revenue generation-based position?
Is this position funded with grant dollars?
Is this a multi-county or state specialist position?
Is this position based out of Madison with a home office on campus?
Is this a leadership position (AED, Program Manager, Coordinator)?
What is the NetID of the person needing a computer?

This information is vital, as it helps to direct you to the correct route to take when requesting this computer hardware. 

Background

  • When looking to purchase new computer hardware, your first point of contact should be your local IT support team. For county-based colleagues, this is typically the local county IT department.
  • Computer systems used by Division of Extension staff must follow UW Madison Department of Cybersecurity policy.
  • The Division of Extension requires that all computer hardware requests and purchases go through your primary IT Support unit (typically either your county IT unit or ODS - Office of Digital Solutions.)
  • Requests will be routed to ODS via the DoIT Help Desk.
  • At this time, Extension is utilizing UW Madison's recommendations for supported hardware. 
  • This includes a small number of specially configured Dell Laptops and Desktops as well as a few printer options. The currently supported hardware list https://kb.wisc.edu/it-equipment-guide
  • ODS will work with you to determine how the computer will be supported, and how best to proceed with your order.

Note on Unsupported Hardware

UW System has adopted a very specific set of rules around hardware security. This applies to what are known as endpoints - desktop computers, servers, laptops, or tablet computers with access to the internet. (This includes Android tablets and iPads, as well as Chromebooks). As a result of these new changes, Division of Extension staff are only able to purchase hardware that can be officially supported and secured. This is a significant change from prior years. As of March 2022, Division of Extension staff are limited to purchasing endpoints that are fully secured and managed either by their local County IT department or by UW Madison DoIT Departmental Support. Please contact Tony Roman tony.roman@wisc.edu or Deanna Schneider deanna.schneider@wisc.edu with any questions related to this. 

Supported Hardware

  • At this time Division of Extension only supports equipment that has been approved by DoIT Departmental Support
  • If you are located on the UW Madison campus and eligible for DoIT Departmental Support services, you may request a Mac. Please note that while DoIT Departmental Support does provide Apple/Mac support services, this support is limited. Their preferred technology is the Dell Windows based laptops and desktops. 

DoIT has developed the following guidelines to assist you in selecting the correct computer based on a person's job responsibilities. Full details on this can be found via the following link:

https://kb.wisc.edu/it-equipment-guide

Choosing A Computer

When choosing a computer, it is important to make a selection to best meet the user’s needs. To make the selection process easy, options are organized into different levels based on typical activities and software used.  The hardware options are selected based on staff input and were configured to meet the hardware requirements of commonly used software across the organization.

Headsets and Webcams

At this time, ETS recommends the following Headsets and Webcam. High definition web cameras are strongly advised. For headsets, we recommend one with some form of built-in noise cancellation. The items listed below are not an exhaustive list, but rather are the most budget-friendly recommendations. 

  • Webcams
    • Logitech C920 
    • Logitech C930

  • Headsets
    • Poly 3220 (Wired USB-C)
    • Dell WH5024 Pro Wired Active Noise Canceling Headset


Keywords:
laptop,printer,computer,desktop,hp,dell,hardware,requirement,unsupported,request
Doc ID:
97896
Owned by:
Tony R. in Extension Handbook
Created:
2020-02-12
Updated:
2024-12-20
Sites:
Extension Handbook