MATLAB Error 337

This document describes activating MATLAB offline as a workaround for users experiencing error 337 when attempting to activate their MATLAB license.

**NOTE** - This document is for users receiving error message 337 when attempting to activate MATLAB. For users experiencing other activation issues, see Campus Software Library - Running the Matlab Activation Client.

Installing MATLAB

1. Select Use a File Installation Key and click next.

Select Use a File Installation Key

2. Accept the License Agreement.

Accept the License Agreement

3. Select I have the File Installation Key for my license. The Key for the respective version of MATLAB can be found in the Campus Software Library under the MATLAB download page.

File Installation Key

4. Select an installation location.

Install path

5. Select which items you want included in the installation.

select install package

6. Select which, if any, shortcuts you want created.

select shortcuts

7. Once the installation is complete, select the option to Activate MATLAB and click Next.

Activate MATLAB

Activating MATLAB Offline

1. Select Activate manually without the Internet.

Activate without internet

2. Select I do not have a license file. Help me with the next steps.

Help with license file

3. Make note of your Host ID, Release Version, and Computer Login Name information on this screen. Then navigate to the MathWorks license center.


4. You will be prompted to sign in with your MathWorks account. The account must use your email. If you do not have an account with your Wisconsin email address, you will need to create one.


4. In the license center, click on the academic license.

Academic licesne

5. Select the Install and Activate tab. Then select Activate to Retrieve License File from the right hand menu.

Install and activate tab

6. Fill in the information with what was noted in step 3. The activation label is a custom creation by the user.

Activation info

7. Select Yes when asked if the software is installed.

8. Select Download License File. It is recommended to keep the license file in the same folder as your MATLAB installation.

Download license file

9. Back in the MATLAB installer, click on back. Then select Enter the full path to your license file, including the file name. Enter the file path to the license file downloaded in step 8, then click next.

License Path

10. Click Finish to complete the activation

Activation complete

Keywordsoffline activation Math works MathWorks mat lab reactivate activate failed workaround license register   Doc ID98035
OwnerHelp Desk KB TeamGroupDoIT Help Desk
Created2020-02-17 21:31:00Updated2023-01-30 13:08:00
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