Device Checkout During COVID-19 University Response

Students, faculty, and staff may need laptops to use remotely during the COVID-19 university response. The UW-Madison Libraries, InfoLabs and the DoIT Help Desk are partnering to provide laptops during this event. For short-term rentals, please see the InfoLab program. For long-term rentals, please see the DoIT Help Desk. Costs for device rentals through the DoIT Help Desk are suspended at this time.

Device Checkouts

Short-term Rentals (InfoLab Program)
Long-term Rentals (DoIT Help Desk)
  • Loan periods: Semester-long loans
  • Equipment: Macbooks, Dell Laptops, Hot Spots - Students ONLY, Safer Badgers Devices
  • Location: Shipping, Walk-In Pickup by Appointment Only, and Contactless Locker Pickups/Dropoffs
  • Formhttps://it.wisc.edu/rental-request/
  • Questions: Email rentals@doit.wisc.edu  or see Get Help from DoIT 

Rental Equipment Returns

How do I return my equipment?

    For InfoLab rental returns, please see https://library.wisc.edu/covid19/equipment.

    Rental returns through the DoIT Help Desk may be returned to the walk-in Help Desk (1210 W Dayton). The walk-in Help Desk is currently closed for in person consultations and the entrance doors are locked, however staff is available from 9am to 5pm Monday through Friday to accept rental returns. The walk-in Help Desk is currently following the University guidelines when it comes to face coverings and physical distancing: https://news.wisc.edu/covid-19-policy-changes-events-face-coverings-outdoor-physical-distancing/. If there are no staff members at the counter, please call 608-263-7237 when you are at the doors. Contactless locker drop offs are available by request. If you have any questions, please email repair@doit.wisc.edu.

    If you are remote and unable to travel to campus, please see information below on shipping rental equipment to the Walk-In Help Desk.

Shipping to the DoIT Help Desk: Computer Repair, Rentals, and Loaner Equipment

Shipping computers to the DoIT Help Desk for service

Note: Customers are responsible for shipping and delivery costs. There are some exceptions:

  • Your computer is with the software repair team and they have offered a laptop loan as part of the repair process.
  • Other special circumstances as approved by the rental and repair teams.  

Shipping computers to the DoIT Help Desk for service:

  1. If you are packaging the computer yourself follow the guidelines found here: A Guide to Laptop Shipping. You can also take the computer to UPS, FedEx or another shipping company to have them package the computer properly.
  2. The DoIT Help Desk highly encourages purchasing insurance with the shipping provider for the package to cover any loss or damage during the shipping process. DoIT will not cover any loss or damage due to shipment issues.
  3. Ship the computer to the following address to ensure it arrives a the Help Desk:
    DoIT Repair
    1210 W. Dayton St 1150A
    Madison, WI, 53706
  4. Email repair@doit.wisc.edu to let us know the computer has been shipped and any tracking information if available. We will email you once we have received the computer.
  5. If you have any questions, please email us at repair@doit.wisc.edu

Shipping rental or loaner equipment back to the DoIT Help Desk

  1. If you are packaging the computer yourself follow the guidelines found here: A Guide to Laptop Shipping. For all other rental or loaner items, follow recommended guidelines for those item(s). You can also take the computer to UPS, FedEx or another shipping company to have them package the computer properly. Please remember to ship back all components of a rental including bag, power adapter, and any other accessories included.
  2. The DoIT Help Desk highly encourages purchasing insurance with the shipping provider for the package to cover any loss or damage during the shipping process. If the item is damaged or lost in transit, you will be responsible for either a repair or replacement of the item.
  3. Ship the computer to the following address to ensure it arrives a the Help Desk:
    DoIT Repair
    1210 W. Dayton St 1150A
    Madison, WI, 53706
  4. Email rentals@doit.wisc.edu to let us know the item(s) have been shipped and any tracking information if available. We will email you once we have received the computer.
  5. If you have any questions, please email us at rentals@doit.wisc.edu

Equipment Hygiene

Upon return, all equipment is disinfected before it is checked back out.

Additional Information

For more information on campus response to COVID-19, please visit https://covid19.wisc.edu.

To monitor campus operations, please visit https://covid19.wisc.edu/campus-operational-overview.

See Also:




Keywords:infolab equipment checkout system laptops library libraries memorial business CALS Carson Center Chadbourne College Dejope Elizabeth Waters Kronshage Hall MERIT Ogg Sellery Smith Social Work Steenbock Van Hise Witte checkout check-out check out rent covid19 covid-19 coronavirus corona virus pandemic dell macbook equipment ECS equipment checkout system   Doc ID:99029
Owner:Chelle Y.Group:DoIT Help Desk
Created:2020-03-17 20:06 CDTUpdated:2021-06-22 10:05 CDT
Sites:DoIT Departmental Support, DoIT Help Desk, General Library System
Feedback:  9   2