Blackboard Collaborate - Requesting a Missing Session Recording

Starting on 01/04/2021, new Blackboard Collaborate Ultra recording processes will take effect; governing new Collaborate Ultra recordings. Please review: Blackboard Collaborate Ultra - Recording Storage Policy (New for Spring 2021)

When you can't find a Blackboard Collaborate session recording, you can contact the DoIT Help Desk for assistance in potentially recovering it. First, it's important to have the following information ready, as it will be the information Blackboard Support will need.

Please note: There is no guarantee your recording can be recovered, but Blackboard Support can do their best to find and recover the recording.

Please have the following information at the ready:

  • Session Name
  • Session Guest Link
  • Date of Session
  • Time of Session
  • Moderator Name

Once you have the above information, please contact the DoIT Help Desk for further assistance.




Keywords:bbc lost can't find recorded missed sessions information deleted get back recover revert misplaced video chat room teleconferencing teleconference   Doc ID:99297
Owner:Learn@UW Madison .Group:Learn@UW-Madison
Created:2020-03-23 13:47 CSTUpdated:2020-12-03 16:11 CST
Sites:Academic Technology Pilots, DoIT Help Desk, Learn@UW-Madison
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