UCCX - IP Communicator Diagram

IP Communicator is an end-of-life product. This is being used in a limited number of contact centers that use the Finesse software. No other use of this product will be supported. Non-contact center users can use Jabber for soft phone use.
IP Communicator Diagram

  1. Phone screen  - Allows you to view call status and feature menus, and activate items.
  2. Window control buttons - Allows you to view the menu, hide Cisco IP Communicator, toggle between skins, or exit the application.
  3. Line buttons
  4. Voicemail button (Ctrl-M is shortcut)
  5. Directories button  - Opens or closes the Directories menu, allowing you to dial from call history (Ctrl-D is shortcut)
  6. Help button (Ctrl-I is the shortcut)
  7. Settings button (Ctrl-S is the shortcut)
  8. Services button - This is will take you to the extension mobility login page (Ctrl-R is the shortcut)
  9. Volume button (Page up/Page down are the shortcuts)
  10. Speaker button - Toggles the speakerphone on/off. When the speakerphone is on, this button is lit.  (Ctrl-P is the shortcut)
  11. Mute button - Toggles the Mute feature on/off. When the feature is on, this button is lit. (Ctrl-T is the shortcut.)
  12. Headset button - Toggles headset mode on/off (Ctrl-H is the shortcut)
  13. Navigation button
  14. Video button - not used
  15. Keypad
  16. Softkey button
  17. Voicemail and ring indicator - Indicates new voicemail and incoming call.

If you need further help, please contact the DoIT Help Desk for assistance

KeywordsUCCX contact center IP phone software telephone laptop computer call diagram cisco finesse buttons layout   Doc ID99727
OwnerELIZABETH C.GroupVoice Services
Created2020-03-30 10:41 CDTUpdated2020-03-30 11:15 CDT
SitesDoIT Help Desk, Voice Services
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