eText & DLTs - Emergency Maintenance for Pearson, March 31, 2020
Posted: 2020-03-30 16:25:55 Expiration: 2020-04-01 16:25:55
On Tuesday, March 31, 2020 1:00AM CT - 6:00AM CT, Pearson will be conducting emergency maintenance on several of their systems. All higher ed digital products will be completely inaccessible during this time.
During the downtime, if you and your students try to access your courses through Canvas, you’ll see a splash page letting you know about the downtime. If you and your students try to sign in through the MyLab & Mastering website, you’ll see a message posted on the sign-in page and then a splash page once you and your students try to access your course.
March 29-30, 2020 Issue impacting MyLab Courses
Pearson also indicated that they experienced an issue that may have prevented you and your students from accessing your MyLabs, MyLabsPlus, MyFoundationsLab, or MathXL courses, assignments, and tests on March 29 and 30, 2020.
There was an issue in their technology environment that Pearson deemed it necessary to take MyLabs, MyLabsPlus, MyFoundationsLab, and MathXL digital solutions offline at approximately 6:00 p.m. CT, Sunday, March 29, 2020.
While access was restored at 7:00 a.m. CT, March 30, 2020, Pearson wants to ensure optimal performance moving forward, so they will conduct an emergency maintenance as outlined above.
-- Learn@UW-Madison: Mallory Conlon