Global Protect - Accessibility & Usability Information

This document summarizes the accessibility and usability barriers identified during testing as well as how to get help.

Palo Alto Global Protect is a VPN software used by the University of Wisconsin–Madison.

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Accessibility & usability barriers 

The following information is provided to help people with disabilities know what potential barriers may exist within Palo Alto Global Protect.

Global Protect VPN is not navigable via keyboard, affecting people with vision or motor disabilities

Most functionality is not reachable via keyboard navigation. On a Mac, keyboard navigation does not reach most fields and buttons. On PC, several buttons, including the settings menu, are not reachable via keyboard navigation. Enabling all keyboard shortcuts and settings may add some functionality, but does not resolve all keyboard navigation barriers.

Color contrast barriers may be difficult for people with color blindness

Some font colors, links, and symbols within the app have low color contrast and may be difficult for some users to navigate and read if they have low vision or color blindness. One example of the issue of low color contrast is the “enter login credentials” text. Additionally, the “close/minimize/expand” functions are missing icons that would indicate to the user the function of these buttons.

Keywords:Palo Alto Global Protect, VPN, security, software, accessibility, usability   Doc ID:109080
Owner:Sandi A.Group:Campus IT Accessibility & Usability
Created:2021-02-15 17:23 CDTUpdated:2021-04-20 12:18 CDT
Sites:Campus IT Accessibility & Usability, DoIT Help Desk
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