Get help

Contact the DoIT Help Desk for general assistance or to report an accessibility or usability barrier.

Alternate formats

For alternate methods of access to the services offered through the departmental tech support portal, the DoIT Help Desk has a KB for popular services and the different ways to contact the Help Desk. 

This KB will give you the contact methods listed under the second heading “Get Help From the DoIT Help Desk”. When you contact them you will need to provide details about the request so that a ticket can be created for your request.

DoIT Help Desk KB for popular services

Additional resources

• View our standard equipment inventory on the DoIT Departmental Tech Support - IT Equipment Information

• View a table of our IT equipment and current availability on the  DoIT Departmental Tech Support - IT Equipment Options KB

Accessibility & usability barriers 

The following information is provided to help people with disabilities know what potential barriers may exist.

Screen reader accessibility barriers 

• Some interactions are not announced when the user takes action
  • When the user clicks the “create a new ticket” button, the proper page loads but is not announced
• Some interactive elements are not announced to the user and the user will not get the proper information/instruction on how to navigate or proceed with actions
  • These include but are not limited to the main navigation menu and the cards to select a task

Keyboard accessibility barriers

• Users can not navigate past the main navigation menu into the page content

Color contrast accessibility barriers

• The main navigation has sub menus that do not meet contrast minimums

Magnification barriers

• When magnified above 100% the application loses content, content becomes obscured, and it requires the user to scroll horizontally through the pages