Service Support and Backups
KB Team Overview of Support for the each role along with the emergency backup.
| Role | Team Member | Backups |
|---|---|---|
| Service Coordinator | Leah Scheide leah.scheide@wisc.edu |
Elizabeth Simcock elizabeth.simcock@wisc.edu |
| Client Engagement Specialist | Matt Goins matt.goins@wisc.edu |
|
| Lead Developer | Weizhong Wang weizhong.wang@wisc.edu |
|
| Site Reliability Engineer | Sergio Elahi sselahi@wisc.edu |
Ben Sousa benjamin.sousa@wisc.edu |
Emergency Contacts
The following teams should be contacted in the event of an emergency, such as a severe service degradation or outage. These teams also function as emergency SRE backups should the primary and backup individuals listed above be unavailable.
| Role | Team | Contact |
|---|---|---|
| KB Hosting | Campus Cloud Infrastructure (CCI) | cci@cio.wisc.edu |
| KB Database & Servers | SE Linux | linux@doit.wisc.edu Mike Cammilleri (PHP Upgrade & Roll Back) mike.cammilleri@wisc.edu |
| KB L4 Layer | L4 Layer Group | thomas.kakuske@wisc.edu (Main Contact) scott.buckingham@wisc.edu(Emergengy) |
| KB Firewall | Data Center Team | stefan.strandberg@wisc.edu Kalai Jesuthasan jesuthasan@wisc.edu James Garcia james.garcia@wisc.edu Mark Tiesman mark.tiesman@wisc.edu |
TinyMCE Vendor Contacts
| Support URL | Name | Contact |
|---|---|---|
| https://support.tiny.cloud/hc/en-us/requests/new | Chloe Cardy-Stewart | chloe.cardy-stewart@tiny.cloud.com |