How to Modify Chatter Email Settings

This document will demonstrate how to check and modify email settings for Salesforce Chatter messages.

Accompanying demonstration video (click the CC button in the lower left of the video for captions)

We may not be actively checking for Chatter messages in Salesforce. Fortunately, Chatter messages can be sent as emails to our Outlook inboxes. To ensure that you receive these messages in a timely manner we recommend that you check your Chatter settings.

  1. In the upper right corner of Salesforce you’ll see a circle with either an animal or your picture. This is your profile. Access settings by clicking on your profile and then clicking on Settings.
    An image of the upper right corner of Salesforce with the profile popup opened. The user's name and pciture are visable, and the word Settings is circled in red.
  2. You’ll see the settings menu on the left. Open the Chatter section and click on Email Notifications.
    An image of Salesforcen's Settings menu with the Chatter submenu open. The word Chatter is circled in red. The wrods Email Notifications is also circled in red.
  3. Within Chatter Settings ensure that you have checked Receive emails and then checked the types of communication you’d like to receive by email. I’ve highlighted the two most important: Comments on my posts and Mentions me in a post in the image below.
    A screenshot of the Chatter Email Settings window. Under General, Receive Emails is boxed in red. Under Personal, the options Comments on my posts and Mentions me in a post are boxed in red.
  4. Click save when you’ve finished updating your Chatter email preferences.

Keywords:
Outlook, profile, message, messages, e-mail, post
Doc ID:
151461
Owned by:
Emilie D. in Office of Admissions and Recruitment
Created:
2025-06-04
Updated:
2025-07-14
Sites:
AdmissionsRecruitment-internal