WiscWeb - Wordfence errors
Help Desk Agents
If you receive an email from a customer specifying that they are receiving a Wordfence error, please escalate the ticket directly to the WiscWeb team.
- Wordfence's '403 Forbidden' Error
- Wordfence's '503: Your Access to This Site Has Been Limited by Owner' Error
403 Forbidden Error
The error reads: "403 Forbidden. Why am I seeing this? Your access to this site was blocked by Wordfence, a security provider, who protects sites from malicious activity."
This error will show up when the IP address you are accessing the site from has been blocked by Wordfence.
If you receive this error, please follow the steps under "Resolution" below.
503: Access limited by site owner error
The error reads "Your access to this site has been limited by the site owner." This error will show up when the IP address you are accessing the site from has been blocked by Wordfence.
If you receive this error, please follow the steps under "Resolution" below.
Resolution
Submit a request to the WiscWeb team to alert us of this issue: help@doit.wisc.edu
Please include:
- Screenshot of the error you are receiving
- Your IP address (lookup your IP address on whatismyip.com)
- A full description of what you were doing when the issue occurred