BeyondTrust - Viewing Chat History

These are the instructions for viewing information on former chats done in BeyondTrust (Bomgar).

Go to the website

The Procedure

  1. Look on the left column and click the Reports icon

    BeyondTrust homepage with left column containing REPORTS link

  2. On the Reports screen, make your selections. 
    1. session (1)
    2. select Date Range (2)
    3. enter a date (3)

    Reports selection screen with the date and Show report button
  3. Scroll down and click Show Report to display the report (4)
  4. There should be displayed a list of chats from the specified date range
  5. Find the specific chat and click Details to display the chat information


Keywords:
dropped customer disconnected report review remote support administrative interface bomgar
Doc ID:
106217
Owned by:
Help Desk KB Team in DoIT Help Desk
Created:
2020-09-28
Updated:
2024-08-05
Sites:
DoITHelpDesk-internal, hd-cps-internal