Referrals - Shared Financial System (SFS) and WISER

This document describes the referral process for Shared Financial System (SFS) and WISER.

  1. Ask the caller to send an email to UWSA Problem Solvers (uwsaproblemsolvers@uwsa.edu).
  2. Log the WiscIT incident using Referrals Handling Information. After referring the customers, set the ticket to RESOLVE to ensure the ticket does not get forwarded to other groups.

See Also


Keywords:
Handling Information SFS REN server SFSNT1 PSUNX PSFIN-NT1 password sfmrt psfin nt1 process scheduler performance access WISDM WISDOM Application DATABASE/SERVER Shared Financial System Systems SFS WISPER WISER login authenticate
Doc ID:
114234
Owned by:
Wanjiru P. in DoIT Help Desk
Created:
2021-10-12
Updated:
2024-05-06
Sites:
DoITHelpDesk-internal, hd-cps-internal