• Determining if it is a WiscWeb site
• Login + user access issues
• Plugin activation
• Error troubleshooting
• Site launch

Determining if it is a WiscWeb site

The first step in troubleshooting is to confirm that it is a WiscWeb site. 

All WiscWeb URLs are listed in this KB doc: WiscWeb - Full WiscWeb website list

If it does not appear on that page, it is not a WiscWeb site.

Login + user access issues

One of the more common support requests we see is related to issues with logging in or getting access. Here's some links and tips for helping these users: 

Logging in

• WiscWeb Login Link
• Logging Into Your Site: WiscWeb - Logging into your site
• Login Issues: WiscWeb - WordPress UW Theme - Login Issues

Tip: If not on campus, a user MUST be connected to WiscVPN in order to access their site.

Adding + removing users

• Understanding User Roles: [Link for document 87347 is unavailable at this time]
• Adding a New User: WiscWeb - Editing users
• Removing a User: [Link for document 71183 is unavailable at this time]
• Updating User Permissions: [Link for document 71182 is unavailable at this time]

Tip: Anyone who is already an administrator on the site can add the user as an editor. If there are no active administrators, please escalate the ticket so we can add them to the site.

Tip: Users must be added with their NetID. Users without a NetID will not be able to edit the site. Groups may create an "identity" for these users: Manifest - Using a Manifest Group to Invite People to Create Identities (NetIDs).

Plugin activation

A plugin is a WordPress tool used to supply additional functionality to a WiscWeb site. They are typically built by 3rd party vendors, but some are custom WiscWeb plugins.

Most WiscWeb plugins can be self-activated by users using these steps: WiscWeb - Self service plugin activation / deactivation

We keep a list of available plugins in the KnowledgeBase, along with a short description of what each does: WiscWeb - Plugins. 

The individual plugin docs will note whether or not the plugin can be self-activated or not. If not, the ticket can be escalated to WiscWeb. 

Error troubleshooting

We attempt to document any error you might see in WiscWeb: WiscWeb - Errors and alerts (hub page)

Tip: Many of the errors have numerical codes associated with them. These aren't easily searchable in the KnowledgeBase so it's best to search our hub page (linked above) for help documentation.

Site launch

• Steps to request a site launch: WiscWeb - Steps to request a website launch
• Frequently asked questions: WiscWeb - Site launch FAQ
• Domain naming guidelines for WiscWeb: WiscWeb - Domain naming Guidelines for WiscWeb

Tip: We require two weeks' notice for site launches.