Referral - Public Cloud Team (Amazon Web Services, Microsoft Azure, Google Cloud Platform)
This document describes the referral process for the Public Cloud team.
Background
The DoIT Public Cloud team assists with using the public cloud vendors that UW has a contract with, which are Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP). They are a cross-disciplinary team of operations, cybersecurity and research cyberinfrastructure professionals.
Most customers know to email the Public Cloud team directly: cloud-services@cio.wisc.edu.
Support
Fun caveats
- Incidents regarding AWS-hosted WiscWeb sites (WiscWeb - Full WiscWeb website list) should still be classified as WiscWeb and handled accordingly: WiscWeb Handling Information. If needed, the WiscWeb team coordinates directly with the Public Cloud team.
- Similarly, web hosting utilizes AWS, Azure, and GCP. Incidents regarding web hosting should still be classified and handled accordingly: Web Hosting Service Handling Information.
- Microsoft Azure is NOT the Microsoft 365 service, except for Azure Active Directory (AzureAD, AAD). For clarification, please use the PCS/Help Desk Advanced Support Teams chat.
- Google Cloud Platform is NOT the Google Workspace for Education service.
Referral
Provide the customer with the team's contact: Contact the Public Cloud Team.