Background

The Workday time clocks that some departments are using on campus, connect to the campus network. 

There are some departments using Workday time clocks that connect to the campus network. Dormakaba is the manufacturer of the time clock machines.

Support

Users calling in regarding time clocks not connecting to the network or not working properly should be sent to the Workday Service Center. Do not escalate to Network Services, as they do not support these services.

1. Refer the person to open a ticket through the workday portal: workdayhelp.wisc.edu
2. Create a WiscIT ticket using the classification below:
   • Help Desk Support
     • REFERRALS
       • Workday
3. Set the ticket to RESOLVE to ensure the ticket does not get forwarded to other groups.
4. The only exception is if a Workday team member needs help from Network Services, then please handle accordingly: Campus Network Handling Information.