Background

DoIT Departmental Support is contracted to provide endpoint management and server maintenance for campus credit card machines serving the Wisconsin Union locations, UW Athletics, laundry machines and other retail. These machines will use the Payment Card Industry (PCI) service, a secure credit card/WisCard transaction system. Users contact the Help Desk for support.

PCI servers are housed at CDW (Berbee), CSSC, & OneNeck. DoIT has no monitoring configured for the service. If CDW has a network outage, Campus FIDO may show an alert for s-cdwfit-1-1-access (cdwfit is CDW in Fitchburg)

Departmental Support maintains a KB on additional PCI information & supported components:
https://kb.wisc.edu/departmentalsupport/internal/22706

Parking Background

As of 12/13/18 DoIT Departmental Support no longer supports SKIDATA or eVALIDATION. Callers reporting issues for these should contact UW Transportation Services.

Hotel Micros Reservation System

The Union South Hotel uses Micros, sometimes referred to as Micros Opera or Opera for booking reservations and taking payment. Wisconsin Union uses a server located at CSSC (primary) and OneNeck (secondary). These servers are redundant.

Athletics

UW Athletics uses servers located at CSSC (primary) and OneNeck (secondary). These servers are redundant.

SNCC Support

SNCC may receive notification in Teams, or a WiscIT problem from the HD, or may receive a report of an outage after HD regular hours via a message left at the HD, or the HD may be contacted directly regarding a PCI outage.

Contact DoIT Departmental Support on call and attempt to verify the outage -
DoIT Departmental Support SEAM On Call Staff: PCI, Select Agent, Papercut.

Create a WiscIT problem and outage for the service and include who reported the outage, their contact info, details on what PCI component they are trying to access or use, and time the issue started.

Note: If unable to establish contact with the listed DoIT Departmental Support on call staff 30 minutes after leaving a voice mail for the on call, contact the backup staff for the UW Madison PCI service - DoIT Departmental Support Technologists (SNCC & HDQA Staff Only).