Bascom Platinum Departments Supported by Departmental Support
Departmental Support provides desktop support and LAN
administration for the departments listed below. The support agreement is referred to as "Bascom Platinum". The Help Desk (Help Desk Level 2) is the single point of contact for these Bascom Platinum customers. Be sure to follow handling procedure documented in Bascom Platinum Handling Information.
- Academic Planning & Institutional Research (APIR)
- Chancellor's Office (CO)
- College of Letters & Science Administration*
- Letters & Science Administration (LSA)
- Student Academic Affairs (SAA)
- L&S Copy Center in Social Sciences
- Successworks
- Office of Child Care & Family Resources (OCCFR)
- Office of Data Management & Analytics (ODMAS)
- Office of Strategic Consulting (OSC) - formerly Office of Quality Improvement (OQI)
- Office of Undergraduate Advising (OUA) - formerly Campus Advising Group (CAG)
- Cross College Advising Service (CCAS)
- Career Exploration Center (CEC)
- Center for Pre-Health Advising (CPHA)
- Center for Pre-Law Advising (CPLA)
- Provost's Office (PO)
- OMBUDS
- Secretary of Academic Staff (SECAS)**
- Secretary of the Faculty (SECFAC)**
- Undergraduate Academic Awards (UAA) - part of the Collaborative for Teaching & Learning
- Vice Chancellor for Student Affairs (VCSA) - Formerly Division of Student Life (DOSL)
- Center for Leadership (CFLI)
- Center for First-Year Experience (CFYE)
- Dean of Students Office (DOSO)
- Gender & Sexuality Campus Center (GSCC)
- International Student Services (ISS)
- McBurney Disability Resources Center (MCBURNEY)
- Multicultural Student Center (MSC)
- Office of the Student Conduct and Community Standards (OSCCS)
- Veteran Services (VS)
- Vice Chancellor for University Relations (VCUR)
- Campus & Visitor Relations (CAVR)
- University Communications (UCOMM)
- University Marketing (UMARK)
- Vice Provost for Diversity & Climate (VPDC) - a.k.a Division of Diversity Equity and Educational Achievement (DDEEA)
- Academic Coaching & Tutoring Services (ACTS)
- Center for Educational Opportunity (CEO)
- Chancellor’s and Powers-Knapp Scholars (CSPKS) - Mercile J Lee Scholars Program
- Learning Communities for Institutional Change & Excellence
- McNair Scholars Program (MCNAIR)
- Office of Multicultural Arts Initiatives (OMAI)
- First Wave
- Precollege Enrichment Opportunity Program for Learning Excellence (PEOPLE)
- POSSE
*These groups are not part of the Bascom Platinum Agreement, but are supported by the same support team (US-DS Desktop Bascom in WiscIT)
**A/V support for this department's monthly meetings is handled by DoIT Academic Technology's Video Production Team. If someone calls regarding A/V support for these monthly meetings, please connect the customer to Greg Konop