ENTERPRISE SUPPORT (Pick 2)

NOTE: This product is supported by Help Desk Enterprise Support. If the Help Desk receives a call or email regarding the service, classify the incident, gather handling information and escalate unresolved issues to the US-Help Desk ES WiscIT queue for follow up. If a chat comes in, you can message the Enterprise Support Teams channel to see if any agents are available. If none are available and/or don't respond within 5 minutes you can follow the steps noted above to forward the case.

This document refers to a KnowledgeBase article maintained by UW Shared Services.