Microsoft 365 - How can I lose access to my Microsoft 365 account?

Depending on your affiliation with UW-Madison, you may be assigned an Office 365 account. If your affiliation changes with UW-Madison, you may lose access to your Office 365 account.

Who manages/controls my affiliation with UW-Madison?

  • For Faculty/Staff: HR Office
  • For Students: Registrars Office

Microsoft 365 - What should I expect when I am no longer a Faculty, Staff, or Student?

Can my account be deactivated/turned off?

This will depend on your status with the university or the type of account you have.

  • All faculty/staff/students have an Office 365 account in the format of NetID@wisc.edu.
  • If you are no longer affiliated with university (terminated faculty/staff or inactive student), your account will be processed through the deactivation cycle.
  • If you no longer want mail sent to a Faculty/Staff/Student or other alternate address, manage your alternate addresses.
  • If the account you are using is an Office 365 Service Account, it can be deleted. Contact your local IT/Domain administrator or the DoIT Help Desk to guide you with this process. Important: If an Office 365 account is deleted, the data associated with it cannot be restored.

Internal Notes

If there is a request to "turn off or disable" or "add a forward" to an Microsoft 365 email account: do not escalate the request to the Office 365 Team

For NetID@wisc.edu account

  • All requests should be directed to Security-BadGIRT for further vetting. Set the expectation that it is not guaranteed to be approved. The following information should be gathered:
    • Name of user
    • NetID of user
    • Reason for request (should be more than "They were terminated", though if they are uncomfortable disclosing information to the Help Desk, it can be noted they'll provide more detail to the Office of Cybersecurity if needed)
    • Contact information of the supervisor/director/HR department (of the requestor)
    • Cases must note that a customer's campus ID/PhotoID and date of birth have been verified before escalating

For name@domain.wisc.edu account

Direct the customer to the email domain administrators or support entity for the email domain.


Keywords:
microsoft office365 o365 m365 microsoft 365 spam email disable deactivate deactivation forward out of office delete service account affiliated alternate remove turn off stop address get rid netid primary first.last 
Doc ID:
65050
Owned by:
O365 S. in Microsoft 365
Created:
2016-07-11
Updated:
2025-07-28
Sites:
DoITHelpDesk-external, DoITHelpDesk-internal, Microsoft365-external, Microsoft365-internal