Occasionally, the Help Desk receives a request from an individual for access to someone else's NetID-authenticated services, usually due to an emergency situation (the account holder has gone missing, died, etc).

At other times, these inquiries take the form of an informational request; for example, when an individual's email account was last accessed, when the account holder used his/her NetID to log into an authenticated website, etc.

For legal reasons, we escalate all access and informational requests directly to BadgIRT (Badger Incident Response Team).

Unique Support Conditions

• All requests are reviewed on a case-by-case basis.
• BadgIRT may need to consult with Office of Legal Affairs and HR.
• This is only for extreme situations where the account owner is otherwise unable to use their account. Parents requesting access to their child's account do not qualify, unless the child is somehow incapacitated. Studying abroad does not meet this requirement.

Select an appropriate service, category and subcategory from the options below.

• Incident Response and Investigations

  • Investigation

    • Submit Incident

For ALL incidents, gather the following minimum required information:

Clear, detailed description of the problem
Complete customer contact information

Copy/paste the following additional required information into the WiscIT Description field:

NetID: Name of NetID-holder whose account is trying to be accessed: Name of person trying to access NetID: Contact information: Reason for trying to access NetID: (Recovery of specific files, adding an out-of-office message, setting an email forward, etc.) Level of urgency: If provided, other pertinent information (news articles, obituaries, etc):

For time-sensitive cases, please message the CSOC Advanced Support channel in Teams to alert them. Include the Incident number.