UW-Madison now incorporates some of the branches of UW-Madison Division of Extension. These users can be identified with this flag in WiscIT.

If a user has forgotten their NetID username or password, always make sure that they have first tried the Account Recovery Tool at NetID - Password Reset or NetID - Recovering a Forgotten NetID. If this doesn't work, follow the steps below.

If the user is eligible for Duo
You will be able to verify their identity using Duo following the instructions here: Verifying Identity with Duo. Users who are eligible for Duo will also be assigned a Campus ID number, so you can also verify their identity by confirming their CID and date of birth. If they do not know their CID, they will have to confirm their identity with their EmplID. The instructions for using EmplID are below.

If the user is not eligible for Duo
These users can verify their identity by confirming their EmplID and date of birth. Only Division of Extension employees with the flag can use EmplID to confirm their identity. If the customer does not know their EmplID, they can find it on one of their paystubs or get it from their HR department. Agents: Always remember to include that you have verified this personal information in the journal notes.