Microsoft 365 (Windows/MacOS) - How are Office applications (Outlook/Word/Team, etc.) authenticated/configured?
To HD/support staff: Prior to escalating cases to M365 team, please include screen shots of the authenticated and configured account screens within the case notes. If the issue is not related to Outlook desktop client, there is no reason to include the Outlook configuration information.
Windows OS
View authenticated account
- Start Word/Excel.
- Click Office Account or Account.
- Under User Information, you'll see the authenticated account.
- Click Home to return to Word/Excl.
Important: If you are not signed in with your NetID@wisc.edu account or you see any errors within this screen, follow steps outlined within Incorrect Authenticated Account or Connected Services article to resolve this issue before continuing. Restart your computer to make sure you are signing into your Office applications with a fresh state.
View configured account(s)
Classic Outlook
- Start Outlook.
- Go to File menu, click Info.
- Within Account Information screen, click Account Settings and select Account Settings.
- Within Account Settings screen, make sure Email tab is selected.
- Click Close to return to Outlook.
New Outlook
- Start Outlook.
- Go to Settings (gear) menu.
- Within Settings screen, click/select Accounts | Email accounts. Accounts you have configured within Outlook will appear:
- Click X to return to Outlook.
Mac OS
View authenticated account
- Start Word.
- On the start page, click on the account logo located at the top left of the window.
- You will be presented with an information screen showing the account you are authenticated in with.
Important: If you are not signed in with your NetID@wisc.edu account or you see any errors within this screen, follow steps outlined within Incorrect Authenticated Account or Connected Services article to resolve this issue before continuing.
- Restart all Office applications.
View configured account
- Start Outlook.
- Go to Tools menu, click Accounts....
- The configured account(s) will be listed.
- Click Red X to return to Outlook.