Download the Client
You must download one of the GlobalProtect versions below. It is a common mistake to download the app version from the Windows store, which is not part of the standard installation process.
Note: You must be connected to the campus network or already have VPN access to download these files. See Connect to Campus Wi-Fi for instructions.
If you are unsure of which version to download, please see Windows (Vista, 10, 11) - Determining 32-Bit, 64-Bit, or ARM Versions
Windows 7 and 8 are no longer supported by this version of GlobalProtect.
- To install legacy versions of the client, please visit Index of Clients. You must be on the UW Madison Campus wireless network to access the list of clients
Installing on Your Computer
-
After downloading the file, navigate to your Downloads folder and locate the .msi file. Double-click it to begin the installation.
-
Follow the prompts given to you by the setup wizard.
- If a Windows Security prompt pops up, please click "Allow".
Note: If you are having trouble installing WiscVPN, try disabling the antivirus on your machine (if you have one). When you are done with the installation, re-enable your antivirus. Reboot your computer before trying to connect to WiscVPN. Please refer to the Microsoft Support documentation for instructions to do so.
For more information, please see the official Palo Alto documentation: Download and Install the GlobalProtect App for Windows
Connecting to WiscVPN
-
Open the Palo Alto GlobalProtect client.
-
Type in the WiscVPN portal address: uwmadison.vpn.wisc.edu
-
Sign in using your UW Madison NetID and NetID password.
-
After successful NetID login, you will be prompted with the Duo prompt shown below. If you press "1" and click Verify, your Duo device will be sent a push notification that you must accept. You can also enter the code you see in your Duo app or hardware token.
-
If all the previous steps are completed correctly, the VPN should be connected.
Disconnect from WiscVPN
-
Open the Palo Alto GlobalProtect client.
-
Click the Disconnect button to be logged out and disconnected.
Note: If the Palo Alto GlobalProtect window disappears any point and clicking the icon in the tray at the bottom of the screen doesn't work, you can re-open it by using the search bar on the bottom left.
See the Palo Alto documentation to uninstall the client: Uninstall the GlobalProtect App for Windows
