UW-Madison Box - Frequently Asked Questions (FAQ)

This is a list of frequently asked questions and answers about the Box service through UW-Madison.

What do I do if I am already signed up for a Box personal account using my <NetID>@wisc.edu address?

If your <NetID>@wisc.edu address is already associated with a personal Box account, you will not be able to establish an enterprise account through UW-Madison. Fortunately, you can switch over to an enterprise account and have your data migrated. Please see the following document for more information: Document 33224 is unavailable at this time..

Can I log in using my departmental email address? e.g. bucky@dept.wisc.edu

No; if you would like to use Box to collaborate on files for a group or team, we recommend requesting a Project Directory. For additional information, please see: UW-Madison Box - Project Directories

Does UW-Madison Box use my legal name or my preferred name in my profile?

By default, UW-Madison Box will use your legal name as your account display name; it does not currently pull in preferred names set in MyUW.

While your legal name will be your initial display name, it is possible to manually update your Box display name to match your preferred name. For instructions on changing your name or other profile information in Box, please see: UW-Madison Box - Updating Profile Information

How much quota am I given?

Beginning on May 4th, 2016, all UW-Madison Enterprise Box.com accounts are allotted unlimited quota. This is effective for accounts, including those created before May 4th, and was applied automatically.

Can I access my Box files offline?

Offline file access is not a native feature for Box accounts but is possible through the use of Box Sync, an official Box app for desktop and certain mobile clients. Information and links to install Box Sync can be found on the following Box support page: Getting Started with Box Sync

Does Box support WebDav?

Yes. Box does support WebDav access to your files and folders. Information on how to setup a WebDav connection can be found in the following articles:

More information concerning troubleshooting WebDav connections and known issues can be found on the following Box support page: WebDav with Box

Does Box.com own or have permission to use the data I upload to my account?

No. You retain intellectual property rights for any and all data stored in a UW-Madison Enterprise Box account, including project directories. The vendor is limited to collecting superficial data used explicitly for purposes of service operation; they at no time may view, use, copy, or sell any account data, including personal information and account content. For more information, see Section 8 of the Internet2 / UW-Madison Box Enterprise Customer Agreement.

What happens to my Box account when I leave the university?

If you are no longer affiliated with university and lose your NetID eligibility, you will no longer be covered under the UW-Madison Enterprise agreement with Box. The University will no longer be able to access your UW-Madison Box account.

Therefore, it is your responsibility to work with your supervisor to identify, migrate, and/or properly store all UW-Madison records so that they can be held in accordance with public records schedules and accessed by UW-Madison if necessary.  In addition, you may have the option of migrating your Box account data to a personal account. The exact procedure for this enterprise to personal account migration has not yet been determined.

Keywords:box box.com box.net frequently asked questions faq enterprise personal account migration office 365 o365 departmental address quota request offline access files sync intellectual property deactivation webdav   Doc ID:26291
Owner:Jeannine B.Group:Box
Created:2012-08-30 11:40 CSTUpdated:2017-08-08 14:48 CST
Sites:Box, DoIT Help Desk, DoIT Tech Store
Feedback:  4   3