UW-Madison Box - Frequently Asked Questions (FAQ)

This is a list of frequently asked questions and answers about the Box service through UW-Madison.


What do I do if I am already signed up for a Box personal account using my <NetID>@wisc.edu address?

If your <NetID>@wisc.edu address is already associated with a personal Box account, you will not be able to establish an enterprise account through UW-Madison. You will need to remove your @wisc.edu from your personal account in order to provision a UW Madison Box account.

Steps to remove your @wisc.edu email address from your personal Box account:

  1. Login to your personal box account here: https://account.box.com/login

    • If you do not know the password to your personal account, there will be an option to reset/recover the password.

  2. Access Account Settings from the drop down menu in the upper right corner and scroll down to the Login and Email Addresses section.

  3. Add a non-@wisc.edu email alias to the personal Box account.

  4. Promote your new email address to the primary email address on your personal Box account.

  5. Remove the @wisc.edu address from the  Login and Email Addresses section of the Account Settings page by clicking on the Remove link next to the address.

  6. Login to UW Madison Enterprise Box: https://uwmadison.box.com


Can I log in using my departmental email address? e.g. bucky@dept.wisc.edu

No; if you would like to use Box to collaborate on files for a group or team, we recommend requesting a Project Directory. For additional information, please see: UW-Madison Box - Project Directories

Another option is to link your departmental address as an alternate address on your primary UW Madison Box account. For information on how to connect your alternate email addresses to your Box account, please see: UW-Madison Box - Linking Alternate Email Accounts


Does UW-Madison Box use my legal name or my preferred name in my profile?

By default, UW-Madison Box will use your legal name as your account display name; it does not currently pull in preferred names set in MyUW.

While your legal name will be your initial display name, it is possible to manually update your Box display name to match your preferred name. For instructions on changing your name or other profile information in Box, please see: UW-Madison Box - Updating Profile Information


How much quota am I given?

Beginning on May 4th, 2016, all UW-Madison Enterprise Box.com accounts are allotted unlimited quota. This is effective for accounts, including those created before May 4th, and was applied automatically.


Can I access my Box files offline?

Offline file access is not a native feature for Box accounts but is possible through the use of Box Sync, an official Box app for desktop and certain mobile clients. Information and links to install Box Sync can be found on the following Box support page: Getting Started with Box Sync


Does Box support WebDav?

Yes. Box does support WebDav access to your files and folders. Information on how to setup a WebDav connection can be found in the following articles:

More information concerning troubleshooting WebDav connections and known issues can be found on the following Box support page: WebDav with Box


Does Box.com own or have permission to use the data I upload to my account?

No. You retain intellectual property rights for any and all data stored in a UW-Madison Enterprise Box account, including project directories. The vendor is limited to collecting superficial data used explicitly for purposes of service operation; they at no time may view, use, copy, or sell any account data, including personal information and account content. For more information, see Section 8 of the Internet2 / UW-Madison Box Enterprise Customer Agreement.


What happens to my Box account when I leave the university?

Only Faculty, Staff and Students that have a current UW-Madison affiliation are eligible for a Box account. When you leave the University your account will be deactivated and deleted. For more information on account deactivation, please see: Help Desk - Resources for Office 365, G Suite, Box, and Qualtrics account changes or deactivations

It is your responsibility to work with your supervisor to identify, migrate, and/or properly store all UW-Madison records so that they can be held in accordance with public records schedules and accessed by UW-Madison if necessary. 




Keywords:box box.com box.net frequently asked questions faq enterprise personal account migration office 365 o365 departmental address quota request offline access files sync intellectual property deactivation webdav   Doc ID:26291
Owner:Jeannine B.Group:Box
Created:2012-08-30 12:40 CDTUpdated:2018-03-02 14:28 CDT
Sites:Box, DoIT Help Desk, DoIT Tech Store
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