WiscVPN (Windows 8) - The VPN Client Driver has Encountered an Error


WiscVPN is transitioning from using Cisco AnyConnect to Palo Alto GlobalProtect. For information on which client to use during the transition, see the news item WiscVPN Client Transition.

Due to compatibility problems, users may experiences errors when trying to establish a connection with the Cisco AnyConnect client on Windows 8. Upon trying to connect, they may get an error such as "The VPN Client driver has encountered an error" or "Cannot initiate VPN."

CAUTION: This document includes instructions for modifying the registry on your computer. Modifying the registry improperly can result in Windows becoming corrupted. You should only attempt these directions if you have your data backed up and are willing to risk creating additional problems. You should also back up the Windows registry before attempting any changes. The DoIT Help Desk is not liable if you choose to attempt the fix described below.

Fortunately, there is an easy registry edit that has been found to frequently resolve this error:

  1. Go to the Windows 8 Start Screen by pressing the Windows key.
  2. Type regedit to initiate an application search, then press Enter to launch regedit.
  3. Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\vpnva
  4. Locate the key DisplayName.
  5. Right-click this key and select Modify.
  6. In the value data field, erase everything and replace it with Cisco AnyConnect VPN Virtual Miniport Adapter for Windows x64
    • If you are running a 32-bit system, perform the same steps, but instead replace the entry with Cisco AnyConnect VPN Virtual Miniport Adapter for Windows x86
  7. Restart the Cisco AnyConnect client. The issue should now be resolved.

Keywords:win8.1 win 8.1 vpn cisco anyconnect version 2 cannot initiate problem connecting virtual miniport   Doc ID:27896
Owner:Leah S.Group:DoIT Help Desk
Created:2013-01-04 13:42 CDTUpdated:2017-05-08 13:07 CDT
Sites:Computer-Aided Engineering, DoIT Help Desk
Feedback:  228   164