Create an Onboarding Ticket
How to create an onboarding ticket.
- Navigate to the CALS IT Help Desk website.
- Under the Service Requests header select Employee Onboarding Request for CALS Administration.
- Begin reviewing and adding information about the onboarding request to the the form on the right hand side of the page.
- Verify that the Site and Department fields match the incoming employee.
- Fill in the Employee Name field and chose the relevant option from the Employee Type drop-down menu.
- If this onboarding request has any special details, please add them to the optional Request Details field.
- Add the employee's Estimated Start Date and Room Number.
- Select the incoming employee's requested Hardware from the drop down menu.
- If requesting a Laptop or Special Device add the requested additional details to the pop-up fields.
- Add any necessary Required Software.
- Provide orientation availability information for the new employee in the IT Orientation field.
- If the new employee's role matches an existing role please use the Access Control field to provide the name of a current employee who's role matches (so that their access can be mimicked for the new employee).
- If there is not a current role that matches the new employee's role please use the Access Control field to list any Service Accounts, Resource Accounts, and/or File Service Access the new employee will need.
- When you have finished reviewing and editing the form, click the blue Request Item button in the top right-hand corner of the screen.
