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Support Resources

New User Packet

CALS IT - Administrative Computing Services office, located in 216 Ag Hall, provides computing support for anyone on CALSNet*. Should you need any computing support or services, please consult any of the following:
*See CALSNet Department Listing

 Resource Type
 Description  Location
Self-help CALS Knowledgebase System
https://kb.wisc.edu/cals (Full and mobile views available)
Self-help
CALS IT/ACS Website
https://it.cals.wisc.edu
Online Support/Service Request
CALS HelpDesk system
https://websupport.cals.wisc.edu  or send email to:  helpdesk@cals.wisc.edu
Project Request
Request for application development
or other computing projects
https://www.cals.wisc.edu/acs/ACS Project Request Form.pdf
Web Services Support
Request support for web-related services including website development, hosting and WordPress supportwebsupport@cals.wisc.edu 
Walk-in Help
  216 Ag Hall; Hours M-F 7:00AM-5:00PM
Online Chat
Instant Messaging with any of the ACS
Support/Development Staff

WiscChat: available through desktop client (PSI) or WiscChat
module in MyUW (https://my.wisc.edu)

Email
Email ACS for inquiries or assistance
The main ACS email is: acs@cals.wisc.edu. This account is monitored
by all ACS staff. Alternatively you may contact individual staff members.
Staff names & contact information can be found
at: https://it.cals.wisc.edu/about-us/

Training
General overview training for CALSNet
applications and services including
Windows/AD logon/logoff procedures,
Office365, WiscChat, MyUW.
Complete Employee Services > IT Orientation request form at:  https://websupport.cals.wisc.edu
OR, contact ACS Manager, Charlene Krembs, directly at 2-6108 or
charlene.krembs@wisc.edu




Keywords:ACS, CALS, service, request, help, assistance, web   Doc ID:28893
Owner:Charlene K.Group:College of Agricultural & Life Sciences
Created:2013-03-04 11:11 CDTUpdated:2017-06-22 07:34 CDT
Sites:College of Agricultural & Life Sciences
Feedback:  20   20