Support Resources
CALS IT office, located in 216 Ag Hall, provides computing support for CALS Administration and other supported units*. Should you need any computing support or services, please consult any of the following:
| Resource Type | Description | Location |
| Self-help | CALS Knowledgebase System | https://kb.wisc.edu/cals (Full and mobile views available) |
| Self-help |
CALS IT Website | https://it.cals.wisc.edu |
| Online Support/Service Request | CALS Help Desk system | https://webhelpdesk.cals.wisc.edu or send email to: helpdesk@cals.wisc.edu |
| Web Services Support | Request support for web-related services including website development, hosting and WordPress support | https://webhelpdesk.cals.wisc.edu or send email to: websupport@cals.wisc.edu |
| Walk-in Help | 216 Ag Hall; Hours M-F 7:45AM-4:30PM | |
| Online Chat | Instant Messaging with any of the CALS IT Support/Development Staff |
Microsoft Teams: available through desktop client. Installation instructions: https://kb.wisc.edu/90891 |
| Email CALS IT for inquiries or assistance | The main CALS IT email is: helpdesk@cals.wisc.edu. This account is monitored by all CAL IT staff. Alternatively you may contact individual staff members. Staff names & contact information can be found at: https://it.cals.wisc.edu/about-us/ |
|
| Training | General overview training for applications and services including Windows/AD logon/logoff procedures, Office365, Collaboration Tools, MyUW. |
Complete Employee Services > IT Orientation request form at: https://webhelpdesk.cals.wisc.edu OR, contact CALS IT Manager, Thomas Hartman, thomas.hartman@wisc.edu |
* Supported units included CALS Administration, Department of Community and Environmental Sociology, Natural Resources Institute, Center of Integrated Agricultural Systems, Agricultural Resource Stations, the Wisconsin Crop Innovation Center, and the Department of Plant and Agroecosystem Sciences.