CALS HelpDesk - Request Form Definitions

Information on the various request forms available in CALS HelpDesk

Request Form Definitions

CALS IT has developed numerous request forms based upon types of requests we receive.   These are all available in our CALS HelpDesk system.   You can use the following chart to determine the form to use that matches the request you'd like to submit.

However, while we have many forms available for you to choose from, you can always submit your request using the IT General/Other request form.   Once your request is submitted, the technician will re-categorize your request if needed.  

Request Type Descriptions & Intended Usage:

 Request Type
 Description
 Desktop Support > Campus IT Systems
 For reporting issues with accessing or using supported campus IT systems like HRS, JEMS, WISDM, Google Apps, Box, etc.
 Desktop Support > Email/Calendar
 For reporting issues related to using or accessing your Office 365 email/calendar account or an O365 service (generic) account(s).
 Desktop Support > General Support
 For anything related to desktop support that don't fall easily into the other defined request types.
 Desktop Support > Printer/Scanner For reporting issues with your printer or scanner (either locally attached or network based).
 Employee Services > Additional Services
 This form is intended for requesting additional IT related services for CALS Administration employees.  
 Employee Services > Additional Services - ERC
 This form is intended for requesting additional IT related services for ERC employees.
 Employee Services > cSIS Authorization For requesting access to the CALS Student Information System (cSIS).   Accessing this system requires approval from CALS Academic Affairs.   Submitting the form will initiate an approval process.
 Employee Services > IT Orientation For requesting an IT Orientation session.   Typically used for new employees in CALS Administration.
 Employee Services > New Admin Employee This request form is intended for requesting services for a new CALS Administration employee as part of the overall onboarding process.
 Employee Services > New ERC Employee This request form is intended for requesting services for a new ERC employee as part of the overall onboarding process.
 Employee Services > O365 Email Account For requesting a new Office365 service account.   These accounts will be in the format of:  <service account name>@cals.wisc.edu
 Employee Services > O365 Resource Account For requesting a new Office365 resource calendar account.  Resource calendars can be used for scheduling conference rooms, equipment, vacations, etc.
 Employee Services > WiscList For requesting the creation of a new WiscList or modification to an existing WiscList.
 Equipment Setup/Relocations > Equipment Relocation To be used for requesting a disconnect and reconnect of computing equipment.  Most times this is a result of either an office move or remodeling project.   If the computer (asset) is recorded in our Asset Management System, you can choose it on this form.
 Equipment Setup/Relocations > Media Equipment Setup/Support For requesting setup and/or support assistance with media equipment (projectors, laptops, etc) for a meeting or presentation.   ACS owned equipment available for check-out should be reserved using the ACS Equipment Reservation System
 Installation > Hardware For requesting a piece of hardware to be installed.   This request may require supervisor approval.   If new hardware needs to be purchased, there may be a delay in completing the request.
 Installation > Software For requesting software to be installed on your computer. This request may require supervisor approval.   If new software needs to be purchased, there may be a delay in completing the request.
 IT General/Other General request type.   Can be used if your request doesn't easily fall into defined request forms or for quickly reporting an issue.
 Mobile Device For requesting assistance with your mobile device (iOS, Android, WinMobile, etc).
 Network For reporting network related issues.  Issues are typically exhibited by inability to access a resource on the internet (email, web, fileshares, etc.).   Can also be used if you are also having an issue connecting to a specific network resource.

See Also:




Keywords:ACS, CALS,IT,request,support,help,service forms   Doc ID:69592
Owner:Charlene K.Group:College of Agricultural & Life Sciences
Created:2016-12-20 11:09 CDTUpdated:2017-02-16 11:22 CDT
Sites:College of Agricultural & Life Sciences
CleanURL:https://kb.wisc.edu/cals/cals-helpdesk-request-forms
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