CALS HelpDesk - Request Form Definitions
Information on the various request forms available in CALS HelpDesk
Request Form Definitions
CALS IT has developed numerous request forms based upon types of
requests we receive. These are all available in our CALS HelpDesk system. You can use the following chart to determine the form
to use that matches the request you'd like to submit.
However, while we have many forms available for you to choose from, you can always submit your request using the IT General/Other request form. Once your request is submitted, the technician will re-categorize your request if needed.
Request Type Descriptions & Intended Usage:
Desktop Support > Campus IT Systems
For reporting issues with accessing or using supported campus IT systems like HRS, JEMS, WISDM, Google Apps, Box, etc.
Desktop Support > Email/Calendar
For reporting issues related to using or accessing your Office 365 email/calendar account or an O365 service (generic) account(s).
Desktop Support > General Support
For anything related to desktop support that don't fall easily into the other defined request types.
Desktop Support > Printer/Scanner For reporting issues with your printer or scanner (either locally attached or network based). Employee Services > Additional Services This form is intended for requesting additional IT related services for CALS Administration employees. Employee Services > Additional Services - ERC This form is intended for requesting additional IT related services for ERC employees. Employee Services > cSIS Authorization For requesting access to the CALS
Student Information System (cSIS). Accessing this system requires
approval from CALS Academic Affairs. Submitting the form will initiate
an approval process. Employee Services > IT Orientation For requesting an IT Orientation session. Typically used for new employees in CALS Administration. Employee Services > New Admin Employee This request form is intended for
requesting services for a new CALS Administration employee as part of
the overall onboarding process. Employee Services > New ERC Employee This request form is intended for
requesting services for a new ERC employee as part of
the overall onboarding process. Employee Services > O365 Email Account For requesting a new Office365 service account. These accounts will be in the format of: <service account name>@cals.wisc.edu Employee Services > O365 Resource Account For requesting a new Office365 resource calendar account. Resource calendars can be used for scheduling conference rooms, equipment, vacations, etc. Employee Services > WiscList For requesting the creation of a new WiscList or modification to an existing WiscList. Equipment Setup/Relocations > Equipment Relocation To be used for requesting a disconnect
and reconnect of computing equipment. Most times this is a result of
either an office move or remodeling project. If the computer (asset)
is recorded in our Asset Management System, you can choose it on this
form. Equipment Setup/Relocations > Media Equipment Setup/Support For requesting setup and/or
support assistance with media equipment (projectors, laptops, etc) for a
meeting or presentation. ACS owned equipment available for check-out
should be reserved using the ACS Equipment Reservation System Installation > Hardware For requesting a piece of
hardware to be installed. This request may require supervisor
approval. If new hardware needs to be purchased, there may be a delay
in completing the request. Installation > Software For requesting software to be installed on your computer. This
request may require supervisor approval. If new software needs to be
purchased, there may be a delay in completing the request. IT General/Other General request type. Can be used if your request doesn't easily fall into defined request forms or for quickly reporting an issue. Mobile Device For requesting assistance with your mobile device (iOS, Android, WinMobile, etc). Network For reporting network related issues. Issues are typically exhibited by inability to access a resource on the internet (email, web, fileshares, etc.). Can also be used if you are also having an issue connecting to a specific network resource. Phone/VoiceMail For reporting issues relating to your phone or voicemail. This is primarily for VoIP support for either Cisco phones, Jabber clients or Unity VoiceMail.