On Boarding Orientation Assistants

Before start date:
Keys/Access
O drive access (requires NetID)
Service account access for transfer, newstudent, SOAR (requires NetID)

First few weeks:
Have students complete CSA (Clery) Training
Student Timesheet Entry
Managing service e-mail accounts - password, responding to e-mails, archiving
Use of multi-line phones
Voice-mail system - password and responding to messages
Familiarize with KB, Specifically OA Processes and Procedures
Customer service for in-person and over the phone interactions
[Link for document 26829 is unavailable at this time.]
Family Education Rights and Privacy Act (FERPA)
SIS access and training-- SOAR Logistics Interns also need to request a static IP address here: https://www.doit.wisc.edu/network/vpn/static-ips/ 


Preparing for SOAR:
[Link for document 28676 is unavailable at this time.]
Use of SOAR Reservation system - payments, e-mails, reviewing and editing reservations
[Link for document 28671 is unavailable at this time.]
SOAR Mailings Procedures
SOAR Payment Information
Payment Card Industry (PCI) Training
Union South

Wisccard access to dock
Union Keys
Tour of facility