Blackboard Collaborate - How to get help
For urgent matters that require immediate assistance or occur outside of business hours (7:45 a.m. - 4:30 p.m.), please contact Blackboard Support directly (e.g., meeting that is in session or about to start). For ongoing issues or to report technical difficulties that affect the quality of your conference please contact your local support resource (e.g. Help Desk).
To contact Blackboard Collaborate support directly you can call from North America, Toll Free: 1 (877) 382-2293 or go to the Behind the Blackboard Support Portal and choose the live chat service (Chat with Agent) depending on your preferred communication method.
Cases that are reported to your Help Desk may need to be escalated to the vendor for further assistance.