Patron Responsibilities

• Follow IMC Use & Borrowing Provisions and staff instructions.

• Be patient and respectful of staff and other patrons.

• Book equipment in advance online.

• Patron(s) listed on reservation is responsible for picking up reserved items.

• Arrive on time and allow enough time for checkout/return. Present a valid Wiscard.

• Inspect equipment BEFORE leaving; report damage or missing items immediately.

• Use IMC resources and equipment only for approved coursework.

• Return equipment on-time and in good condition. Report any issues.

• PATRONS are responsible for the equipment after leaving the IMC. This includes damaged and lost items.

Staff Pledge (Support & Services of IMC Staff)

• Provide a welcoming space to patrons and visitors.

• Treat all patrons with courtesy, patience, and fairness.

• IMC staff model respect, professionalism, and discretion when interacting with others.

• Ensure checkouts/returns are processed accurately and consistently.

• Assist with visitor inquiries, referring questions outside expertise to technical staff or instructors.

• Maintain equipment in good working order; inspect and document item conditions.

• Uphold IMC Use & Borrowing Provisions, communicating policies and procedures clearly.

• Prioritize security and safety of people, equipment, and facilities over decisions that may compromise safe operations.