University of Wisconsin KnowledgeBase : Problems Accessing WiscMail in Chrome version 29 - Resolved

Problems Accessing WiscMail in Chrome version 29 - Resolved

Posted: 2013-08-21 08:51:14   Expiration: 2013-09-13 18:51:14

This issue has been addressed in a patch applied Thursday, 9/5/2013. Users should no longer experience issues using Chrome to access WiscMail/WiscCal. Any continuing issues should be addressed by first clearing the browser cache/cookies and then by submitting a case to the HelpDesk.

Users who update their Chrome browser version to 29, released in the AM of 8/20/2013, will experience an issue loading WiscMail/WiscCal. FireFox 26 is the current Nightly build, scheduled for release in December, is also confirmed to have the same issue.

Chrome allows users to authenticate to WiscMail/WiscCal, but the web interface does not successfully load or function. Some users will get a blank screen while others may be able to login with very limited functionality. It is the recommendation of the WiscMail/WiscCal team that users either:

• Use an Alternative Browser for the time being when they use the Web Client for WiscMail or WiscCal
• Use WiscMail Lite https://wiscmail.wisc.edu/lite
• Configure your account in a Supported Email Client

A case has been opened with our software vendor, Oracle, in search of a solution to the issue. Updates will be made to this news item as they are available.

-- WiscMail: Mark Jenkins