Microsoft 365 (Outlook for Android/iOS) - Configuring the Outlook app for Android/iOS

The Outlook for Android/iOS app is the recommended way to connect to your UW-Madison Microsoft 365 account. Unlike the native email and calendar clients on your device, the Outlook app is fully supported by Microsoft.

Important: To begin using modern authentication protocols for Microsoft 365 through Outlook for iOS/Android, please follow the steps outlined within the reconfigure account section below.

When configuring your UW-Madison account, make sure to select Microsoft/Office 365 account type when configuring the Outlook client.

If you are prompted to use Microsoft Authenticator app during the account configuration process, please stop the configuration and delete the Microsoft Authenticator app from your device and try again. UW-Madison does not use this app to authenticate your account.

First time configuration of Outlook for iOS/Android

  1. Install/Configure Outlook app on your device.

Re-configuring your Outlook app for iOS/Android to use Modern Authentication protocols

  1. Remove your existing Office 365 account from your app.
  2. Configure Outlook app on your device.

For NetID@wisc.edu accounts or service accounts (something@domain.wisc.edu) which you have the credentials for:

  1. Go to your Outlook settings and select 'add mail account'.
  2. Select 'Add email account'.
  3. Enter the email address in the form of:
    • NetID accounts (netid@wisc.edu): enter netid@wisc.edu.
    • Service accounts (something@domain.wisc.edu): enter something_domain@wisc.edu.
    • If you are prompted with a NetID login screen, enter the credentials of the account you are configuring.

For Service Accounts (something@domain.wisc.edu) you are linked to:

  1. Go to your Outlook settings and select 'add mail account'.
  2. Select 'Add shared mailbox'.
  3. Enter the email address in the form of:
    • Service accounts (something@domain.wisc.edu): enter something_domain@wisc.edu.
    • If you are prompted with a NetID login screen, enter the credentials of your NetID account.

Other resources


Keywords:
microsoft office365 o365 m365 microsoft 365 configure configuration install installation service accounts add adding remove removing new user phone device cell email calendar contacts tasks mac appstore itunes mobile iphone ipad ios google playstore mobile android samsung client application modern authentication reconfigure 
Doc ID:
53067
Owned by:
O365 S. in Microsoft 365
Created:
2015-06-23
Updated:
2024-09-12
Sites:
DoIT Help Desk, Microsoft 365, UW Housing