KnowledgeBase Search Tips

Start Your Search

To find a KnowledgeBase document, enter one or more keywords into the Search text box found at the top of the KB Site.

Separate each word with a space. Click on the Search button or press Enter on your keyboard.

• Use descriptive and specific keywords
• Make sure they are correctly spelled 
• Avoid unnecessary punctuation
• No need to enter words that are already in the the document title. All words in the document title are automatically considered keywords.
• Make sure Quick Search options are spelled correctly. See KB User's Guide - General Info - Quick Search Options for more details.

Refine Your Search

If searching using a single word yields too many unrelated topics, try adding another word or two. You may also use the Topic drop-down menu to limit your search to one specific topic.

Excluding Search Terms

If you want to exclude documents that contain a certain keyword, you can focus your search by putting a minus sign ("-") in front of that word.

Example: If you were trying to find information on physical office space, searching "office -microsoft" (without quotes) will help eliminate results that related to Microsoft Office software.

Expand Your Search

If your initial search does not return the information you were looking for, try the below options:

• Quoted text → forces an exact phrase match (example: "retirement eligibility")

• Comma‑separated words → treated as separate keywords, not a phrase, and the KB returns documents that contain any or all of those keywords (example: retirement, eligibility)

Submit Feedback

If you can't find a document that you believe should exist on a particular KB site, you can send the site owner feedback to suggest a new document. Please see KB User's Guide - Documents Tab - Suggest a Document Link - How to Submit a Suggestion for more information.