DoIT Departmental Tech Support - CBS Orders

This document explains how departmental support technicians can view and close CBS orders.

Active CBS Orders  (This link requires a static IP)

You will receive an automated e-mail from Lloyd Carter once all of the items from your order are picked. You can check the status of your orders or close them upon resolving your tickets. You will need a static IP to access this page.

Note: Responses to that e-mail address are not monitored. Contact operations with any questions.

Order Status

The CBS order page uses three color shades to indicate the status of orders.

Orange - Item is not in stock (Reach out to OPS for an ETA)

Orange Shade - Item is not in stock

Blue - Item is in stock but it has not been picked

Blue - Item is not in stock

Green - Item has been picked

Green - Item is not in stock

Closing POS Orders 

View POS open order page:

1. Select name from dropdown menu in the top left corner

List of DS Technicianss

2. Click “Complete order” on any of the open lines

An open order

3.You will see a message that says “Review Transfer Results” Click “Return to Departmental Support Deployments”

Review Transfer Results

4. The order should now say "Confirm complete"

Confirm complete

Keywordsorder status, customer orders, purchase request, closing orders   Doc ID133158
OwnerIbrahim G.GroupDoIT Departmental Support
Created2023-12-04 14:33:30Updated2023-12-05 07:48:37
SitesDoIT Departmental Support, DoIT Help Desk, DoIT Help Desk Level 2 KCS
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