In the course of testing the new named vs. shared licensing packages on a Windows system, discovered that the shared licensing package leaves system files behind that mark any subsequent Adobe package install to be subject to the account confirmation prompt that repeats every 90 minutes. These files persist after a standard uninstall and run of the Adobe Creative Cloud Cleaner tool. As a result, a subsequent install of the named package on the same machine that had the shared package installed previously resulted in the account confirmation prompt appearing every 90 minutes. The normal behavior for a named package is to have a user sign in once, then not have to confirm his/her identity thereafter. The normal behavior for a shared package, by contrast, is to have the user sign in then confirm his/her identity every 90 minutes thereafter. Confirmed on a second machine that the sequence of 1. Install shared package, 2. Uninstall shared package, 3. Install named package, resulted in the account confirmation prompt appearing just as it would for the shared package. Obviously, this repeated prompt is annoying for end users.

Per Adobe, when you install the shared package on a Windows system, a folder called OperatingConfigs is created at the following path: C:\ProgramData\Adobe\OperatingConfigs. If that folder contains files, then the shared licensing account confirmation prompt will be enabled, regardless of whether a named licensing package is currently installed. To clear the system of the shared license account confirmation prompt, do the following:

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Ryan Ashton UW-Madison Psychiatry IT