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Multiple Meeting Responses From Outlook and Office 365 Calendar

On a Microsoft Exchange domain the host of a meeting receives multiple responses from the recipient after they have responded to the meeting. This happens when the recipient is using an Apple iOS device. Deleting the meeting on the host or recipient side does not fix the multiple responses. When the recipient deletes their account from the iOS device, the multiple responses stop.

There is technical information that supports a corrupt account on an phone using the device native email/calendar could be the source of the problem when configured to connect to Microsoft Exchange. Deleting the account, updating the iPhone to the current iOS release and re-adding the account will fix the problem.

The technical underpinning to this is linked to ActiveSync, deleting and re-adding the accont has resolved the problem for users in our environment sending meeting invites from the UW (.wisc.edu) domain to the UWHC (.uwhealth.org) domain. This problem has not been reported on user devices configured for the Microsoft Outlook App. Consider deleting the user profile configured for .wisc.edu or .uwhealth.org from the native client and installing Microsoft Outlook App.


Keywords:
multiple meeting responses, outlook sending multiple meeting responses, multiple calendar responses, office 365 multiple responses, active sync, iphone calendar and outlook 
Doc ID:
24246
Owned by:
David L. in Dermatology
Created:
2012-05-10
Updated:
2021-12-23
Sites:
Department of Dermatology
Documents and Guides for Information Systems