ECMS - Two Factor Authentication FAQ

This document outlines frequently asked questions (FAQ) about the ECM/Imaging Service's adoption of two factor authentication

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  1. What was the timeline?
    • 11-29-2023: New connection profile named “ECMS Production” pushed to anyone that logs in to the PRODUCTION Imaging environment. It is for authentication using two factor authentication.
    • Beginning 1-17-2024: Only the two factor authentication method is allowed for access to any ECM/Imaging environment.
  2. If we’re not using PEDS, does this profile still get pushed out to our clients? 
    Yes. PEDS is not the mechanism we used to push the information. We used the same mechanism we use to enforce the 30 minute timeout on the Perceptive Content client. For anyone that logs in to the PRODUCTION Imaging environment, it updated the imagenow.ini file with additional connection profile(s).
  3. How do I configure the connection profiles manually?
    Please see ECMS - Creating Imaging Account Connection Profiles
  4. With the two factor authentication method, do my users first need to add the @wisc.edu in the login or does it do something different when they open Perceptive?
    The order of operations is different than the old method. When selecting a connection profile configured for the new approach, a user will first click “Connect” in the Perceptive Content client (WITHOUT ENTERING ANY AUTH INFO – THERE WILL BE NO OPTIONS TO ENTER THAT INFORMATION. JUST THE “Connect” BUTTON), and then be taken to the Universities of Wisconsin WAYF* page and then to their institution's login screen to enter (for UW Madison) netid and password in a browser iframe.
  5. How does this work to distinguish between a "normal" Imaging account and one used to access the management console?
    If you are an Imaging user with a separate login that you use to access the management console, you will need an additional connection profile for each environment you want to login to with admin credentials.
  6. Do I have to enter my “Selected Organization” and authenticate every time I login to the Perceptive Content client?
    Yes. This is the expected behavior.

    * "Universities of Wisconsin" is the new name for "UW System" and their WAYF page is how they ask you "Where Are You From?"



    Keywords:
    ECM ECMS Enterprise Content Management Service ImageNow Image Now Imaging Perceptive FAQ two factor authentication DUO MFA 
    Doc ID:
    132953
    Owned by:
    Julie M. in ECMS
    Created:
    2023-11-22
    Updated:
    2025-08-14
    Sites:
    DoIT Help Desk, ECMS