If you are having difficulty using Perceptive Content on a supported scanner workstation combination, follow these steps to obtain help:

1. Verify that the scanner can communicate with the Windows operating system.  Your local computer/workstation support group is best suited to help with this step. You may use vendor based scanning software, Windows Fax & Scan, or the Windows Scan App to determine first if your scanning device is operational with Windows.
2. If your local computer/workstation support group determines there is an issue with the scanner itself and there is a (Fujitsu) support contract in place, then they should contact the vendor for you to facilitate further troubleshooting and/or repair.
3. If the scanner itself is operational or your hardware troubleshooting is inconclusive, submit either a DoIT Help Desk ticket or email imaging-support@doit.wisc.edu. The ECM/Imaging Service Team at UW‑Madison's Division of Information Technology (DoIT) will work with you to resolve the issue.

Support Roles:

• The ECM/Imaging Service Team at UW-Madison:
• Supports the connection of the scanner to Perceptive Content software, including the initial configuration of your scanner to work with the Perceptive Content desktop client.
  
  
• Your campus Division or Department's local computer/workstation support:
• Supports the connection of the scanner to your scanner workstation, i.e, can the operating system communicate with the scanner? This includes use of Fujitsu’s software package, Paperstream IP.
  
  
• Fujitsu (Vendor for scanner):
• When you buy a scanner from Fujitsu, we recommend that you also purchase a maintenance contract. You can choose from a variety of maintenance contracts; some include preventive maintenance, while others only address hardware failure.