ECMS - Opening PDF (PDF/a) causes Perceptive Content client to crash

This document addresses an error that can occur in Perceptive Content when opening a PDF document.
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Opening PDF (PDF/a) causes Perceptive Content client to crash.

  • The above changes may need to be re-applied when Adobe updates its products again.
  • Per RSP, the registry changes appears to have worked for one of the affected users (Hyland TSKB-000012369).  However, Perceptive continued to crash for one of the RSP staff until she applied the Adobe client preference changes from (Hyland TSKB-000006313).

KeywordsImaging Imaging System ImageNow perceptive content ecm ecms imaging imagenow adobe error pdf   Doc ID107394
OwnerCraig S.GroupECMS
Created2020-11-25 09:20 CSTUpdated2021-06-24 06:33 CST
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